Open-E Knowledgebase
Hardware RAID problems
The DSS gets frozen or load very long when is running from LUN on Areca 1882 RAID controller.
 Problem: The DSS gets frozen or load very long when is running from LUN on Areca 1882 RAID controller. Reason: The problem is related to bootcode in Areca frmware Solution: 1) Download the firmware from the Areca FTP server and unpack it: ...
rating 23 Nov, 2011 Views: 2476
Unable to get SMART to work with a RAID controller
Problem:   I cannot get S.M.A.R.T. to work with my RAID controller. Solution: Our SMART support will only work with SATA drives plugged directly into the motherboard.  It will not work on drives plugged into a RAID controller.  However, please note that some external...
rating 18 Sep, 2008 Views: 3851
Expanding HW RAID units connected in a SW RAID unit on Open-E system does not work
Symptom: A User has united their hardware RAID units in Open-E SW RAID.  After adding additional disks to both of them and using the PV resize in the console the SW RAID, the unit is still the same size - new space cannot be used. Problem: The SW RAID does not support disk...
rating 18 Sep, 2008 Views: 4185
Why does DSS Lite say that my drive capacity is over the license limit?
This issue happens, typically, when you are using a RAID controller that is not a true hardware controller, but a RAID alternative known as ‘Fake RAID’. The Rocket RAID 1740 is a good example of a Fake RAID product, but there are many others which fall into this category. Reference...
rating 12 Aug, 2008 Views: 3251
How long should it take to format
Symptom: I started formatting the first volume group at about 3:30 Saturday It's been formatting ever since. The entire RAID array is just under a terabyte.  How long should it take to format this amount?   Problem: Formatting the RAID Array has been running for about 2...
rating 18 Feb, 2009 Views: 4359
You have been logged out due to inactivity or Cookies are Disabled
Symptom: I am trying to log in to my 3ware controller and I receive the following message: "You have been logged out due to inactivity or Cookies are disabled." Problem: The System time is not set correctly or the Time Zone is set incorrectly Solution: SETUP ->...
rating 26 Feb, 2009 Views: 9732
Buffer I/O Errors
  If you receive the following messages listed in the example below, it could be related to a RAID Issue. Most of these errors could be found in dmesg or dmesg.2 or sent to you by email notification Normal 0 false false false EN-US X-NONE X-NONE ...
rating 13 Feb, 2009 Views: 13682
Accessing the 3ware GUI
Symptom: I received some I/O errors and now cannot access the GUI Problem: If the GUI is not accessible to download the system log files and you suspect the issue could be the RAID controller Solution: Enter in your web browser https://ipaddress:888 this will bring...
rating 24 Feb, 2009 Views: 5098
Expanding hardware RAID
The following steps are required to expand your RAID array 1.               Physically add the new disk drive(s) to the server 2.       Configure your RAID array on the RAID controller of your server or Open-E GUI...
rating 25 Feb, 2009 Views: 6826
Drive capacity
My problem is that my RAID unit (under configuration -> volume manager) It only shows 16.7 TB. I have purchased an upgrade to 32TB max to get the extra 2TB above the 16TB from the default license. When I insert a Debian, Fedora or any other Linux cd, the installation just shows 18TB /...
rating 25 Feb, 2009 Views: 3051

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