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Open-E / KB Home / Troubleshooting / Hardware / Hardware RAID problems / Problem accessing the RAID controller via LSI MSM

Problem accessing the RAID controller via LSI MSM

Article ID: 2701
Last updated: 14 Sep, 2015

Problem: Accessing the RAID controller via LSI MSM not working after update/installation of DSS V7 up16

Solution: With up16 we have updated the MSM version to 14.11. By default Open-E DSS V7 install the MSM server with a RSA key of 2048.

If you have problems with accessing the RAID controller via LSI MSM please check which version you've got installed (there are two RSA key value versions: 1024 and 2048) and install the LSI MSM 2048 version if necessary.

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Article ID: 2701
Last updated: 14 Sep, 2015
Revision: 1
Views: 2198
Posted: 02 Sep, 2015 by Stolarczyk M.
Updated: 14 Sep, 2015 by Stolarczyk M.
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