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folder Software
Troubleshooting software issues.
folder Hardware
Troubleshooting hardware issues.


Troubleshooting
Where can I find usefull informations about DSS V7 setup and features ?
  There are several places where you can search for the information you are looking for. Below you can find some of them Webcast  and Videos                   http://www.open-e.com/service-and-support/library/webcasts-and-videos/ ...
rating 05 Apr, 2013 Views: 2035
Can I have NIS users and or groups with ID lower than 101?
Symptom: I am trying to add users/ groups with ID lower than 101 to my NIS server but I can’t. I found this error message in the logs: error for group +netlibb1: gid (13) lower than 101. error for group +daemon2: gid (1) lower than 101. Synchronize error for user +root:uid0 (0) lower than 101....
rating 18 Feb, 2009 Views: 3164
Primary Server Fails
Symptom: I lost connection to my primary server Problem: The primary server had failed while running volume replication Solution: On the Destination server go to Configuration -> Volume Manager -> Volume Replication -> Volume replication Mode Change the logical...
rating 24 Feb, 2009 Views: 4322
Create a new certificate
Symptom: I am unable to access any of the web pages.  Regardless of OS or browser used the browser hangs after telling it accept the SSL cert.  It appears apache responds enough to tell the client about the HTTPS redirect and provide the certificate but will not respond beyond...
rating 24 Feb, 2009 Views: 5312
Snapshot
Question: I see there is manual mode and a schedule for snapshots. But for the schedule there is a range of time - how does this work? I check the manual and the on-line help but it is not adding any information. For example I thought a snap shot was a point in time not a range of time. If I...
rating 30 Mar, 2010 Views: 4961
Statistics
Symptom: When I click status, hardware, Server statistics and press the apply button. Sometimes I get the charts and sometimes I get a blank screen. Problem: The DOM may be getting full Solution: Click on the "Remove" Button to flush out the old files Additional...
rating 25 Feb, 2009 Views: 3651
Why I can't access the GUI from different subnet?
Problem: I cannot access the web gui from a different subnet. I've got DSS running on 192.168.5.x and am trying to access it accross a VPN of 192.168.3.x. I can ping everything on the .5 subnet just fine, except for the DSS box. Solution: The default gateway for the used ethrent was not set...
rating 28 May, 2009 Views: 4412
How to get NICs back in order?
Problem: The NIC's didnt get in the right order after I update my system. How can I get them to the original order? Solution: To reset the NICS in order, go into the extended settings on console, C-A-X, and select option 3, restore factory setup settings. When the server reboots it will...
rating 15 Jul, 2009 Views: 3374
Is there a way to regenerate the Open-E DSS servers certificate?
Problem: Is there a way to regenerate the Open-E DSS server certificate? Solution: Please check the following link: Normal 0 false false false EN-US X-NONE X-NONE ...
rating 20 Jul, 2009 Views: 3462
Oracle database 11g can't write to the share
When Oracle database 11g tries to write to the share a message is returned stating it cannot access the file. - Samba share with user and password defined - Windows Server 2008 R2. - All files are accessible (read, write, delete) with Explorer Solution: The application cannot write to shares...
rating 26 Mar, 2013 Views: 1462

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