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folder Software
Troubleshooting software issues.
folder Hardware
Troubleshooting hardware issues.

Where can I find usefull informations about DSS V7 setup and features ?
  There are several places where you can search for the information you are looking for. Below you can find some of them Webcast  and Videos          ...
rating 05 Apr, 2013 Views: 2035
Remote Support
In some instances remote support will be required in order to resolve your issue. What is Remote Support? It is a service which connects your Open-E Storage System to our Support Centre, and allows our experts to fix the issue directly. In order to activate it please use the "Remote Support"...
rating 20 Dec, 2013 Views: 7362
Can I have NIS users and or groups with ID lower than 101?
Symptom: I am trying to add users/ groups with ID lower than 101 to my NIS server but I can’t. I found this error message in the logs: error for group +netlibb1: gid (13) lower than 101. error for group +daemon2: gid (1) lower than 101. Synchronize error for user +root:uid0 (0) lower than 101....
rating 18 Feb, 2009 Views: 3164
Primary Server Fails
Symptom: I lost connection to my primary server Problem: The primary server had failed while running volume replication Solution: On the Destination server go to Configuration -> Volume Manager -> Volume Replication -> Volume replication Mode Change the logical...
rating 24 Feb, 2009 Views: 4322
Create a new certificate
Symptom: I am unable to access any of the web pages.  Regardless of OS or browser used the browser hangs after telling it accept the SSL cert.  It appears apache responds enough to tell the client about the HTTPS redirect and provide the certificate but will not respond beyond...
rating 24 Feb, 2009 Views: 5312
ISCSI with Novell
Symptom: Large file copy slow to iSCSI SAN. This document (3699166) is provided subject to the disclaimer at the end of this document. Environment Novell NetWare 6.5 Support Pack 5 Novell Open Enterprise Server (OES) Support Pack 1 NetWare Cybernetics miSAN -...
rating 25 Feb, 2009 Views: 4738
Question: I see there is manual mode and a schedule for snapshots. But for the schedule there is a range of time - how does this work? I check the manual and the on-line help but it is not adding any information. For example I thought a snap shot was a point in time not a range of time. If I...
rating 30 Mar, 2010 Views: 4961
Symptom: When I click status, hardware, Server statistics and press the apply button. Sometimes I get the charts and sometimes I get a blank screen. Problem: The DOM may be getting full Solution: Click on the "Remove" Button to flush out the old files Additional...
rating 25 Feb, 2009 Views: 3651
Why I can't access the GUI from different subnet?
Problem: I cannot access the web gui from a different subnet. I've got DSS running on 192.168.5.x and am trying to access it accross a VPN of 192.168.3.x. I can ping everything on the .5 subnet just fine, except for the DSS box. Solution: The default gateway for the used ethrent was not set...
rating 28 May, 2009 Views: 4412
How to get NICs back in order?
Problem: The NIC's didnt get in the right order after I update my system. How can I get them to the original order? Solution: To reset the NICS in order, go into the extended settings on console, C-A-X, and select option 3, restore factory setup settings. When the server reboots it will...
rating 15 Jul, 2009 Views: 3374

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