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Troubleshooting software issues.
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Troubleshooting hardware issues.

Is there a way to regenerate the Open-E DSS servers certificate?
Problem: Is there a way to regenerate the Open-E DSS server certificate? Solution: Please check the following link: Normal 0 false false false EN-US X-NONE X-NONE ...
rating 20 Jul, 2009 Views: 3462
Oracle database 11g can't write to the share
When Oracle database 11g tries to write to the share a message is returned stating it cannot access the file. - Samba share with user and password defined - Windows Server 2008 R2. - All files are accessible (read, write, delete) with Explorer Solution: The application cannot write to shares...
rating 26 Mar, 2013 Views: 1462
Adaptec Unknown device 028b
When I go to status -> hardware I see the following message: Adaptec Unknown device 028b Solution: Unknown device means that pci ID label of device is not recognized by system, but driver is working properly.  In order to resolve that problem please update you Adaptec Storage Manager to...
rating 31 Jan, 2013 Views: 1508
What license I need to buy for my storage
The best way to calculate the storage license capacity you are going to buy is to  check it with our RAID Calculator tool available from our website
rating 15 Mar, 2013 Views: 1119
DSS V7 System requirements
 DSS V7 System requirements x86_64 compatible system,  64bit CPU CPU 1,6 GHz, 2 GB RAM, USB port, One or several suitable hard drives (SATA, SAS), Optionally a hardware RAID controller, Fibre Channel or iSCSI Storage. Open-E Data Storage Software V7 contains its...
rating 18 Mar, 2013 Views: 1405
DSS V7 How to create shares
Go to “CONFIGURATION” -> “NAS Resources” and select “Shares” in the menu on the righthand side of the tree diagram. Now create the first share. NOTE: The workgroup/domain name that was configured in Open-E Data Storage Software V7 has to match the  network settings....
rating 28 Mar, 2013 Views: 1169
DSS V7 Access to Windows Shares
Access to newly created shares is possible via Windows Explorer. All visible shares should be available immediately after entering the IP address of your Open-E Data Storage Software V7 (in this example \\   Please keep in mind that sometimes it takes a few...
rating 28 Mar, 2013 Views: 1208
DSS V7 How to access shares under Linux
Please use the following command to mount an NFS share: mount -t nfs /share_name /local_mount_point  where: is the Open-E Data Storage Software V7 IP address    IMPORTANT NOTE: On some versions of DSS V5 and older the path must be: /share/share_name...
rating 28 Mar, 2013 Views: 2267
DSS V7 Auxiliary paths - description
This option is used to configure the interfaces on which the failover sends UDP unicast  traffic. You need to point out to which interface on the remote node the UDP unicast  traffic will be send. The auxiliary path will be used to send periodic "heartbeat"  packages to the remote...
rating 28 Mar, 2013 Views: 1989
DSS V7 I/O Errors failover policy options
In this section you can choose how the system reacts when I/O errors are detected.  There are three modes available:   Ignore I/O errors Using this mode, DSS V7 will ignore any I/O errors; as a result no action will be  taken when such errors are detected.   Trigger failover...
rating 28 Mar, 2013 Views: 1254

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