Open-E Knowledgebase
Internet Explorer generates a .php file while downloading log files
Symptom: Internet Explorer generates a .php file when downloading log files. Problem: This is a known problem with IE browser - generating logs takes some time and probably IE does not respond to file name change. Other browsers like Firefox or Safari work fine. Solution: Change...
rating 18 Sep, 2008 Views: 2365
Firefox Security Issue
Symptom: Problem:    I cannot log in to the GUI using Firefox.  I'm getting a security error. Solution: Additional information: Open-E software impacted: Ticket number: To resolve this, click on “give exception" link,...
rating 02 Sep, 2008 Views: 2238
I've lost my ACL configuration after installing an update.
In older DSS versions, the problem of losing the ACL configuration after an update can occur. The solution is to save your ACL configuration. To do this, you will need to export UIDs and GIDs and then import them after you do the update.  Here are the instuctions on how to do...
rating 24 Oct, 2008 Views: 2436
WARNING: Low space!
SOLVED: This issue no longer exists if using the latest version of DSSV6. CORRECTED in version: V6(build5087) Symptom: The following message appears "system warning : Low space! (<2 MB). Please contact Technical Support" Problem: The...
rating 04 May, 2011 Views: 4579
S.M.A.R.T. Message ioctl32(smartctl:19152)
Symptom: I am receiving these messages ioctl32(smartctl:19152): Unknown cmd fd(3) cmd(0000030d){t:03 Solution: S.M.A.R.T. may be enabled in the console or on your RAID controller Check the console CTRL-ALT-W -> Functionality option to see if S.M.A.R.T has been...
rating 24 Feb, 2009 Views: 2875
Symptom: If I creates a NAS volume and then a snap shot.  Then activate the snap shot.  Now copy files to the volume and the snap shot percent usage number goes up.  This seems to be wrong or is the snap shot capturing all changes plus and minus?  It seems...
rating 25 Feb, 2009 Views: 3545
64 bit mode
Question: I see mention of running DSS in 64 bit mode. I followed the directions but then my volumes no longer show so I reverted back. I saw no mention of breaking what was already there etc. Is there a benefit in running in 64bit mode?  Is how much etc? Answer: We provide 32bit...
rating 25 Feb, 2009 Views: 3296
How can I fix "Check_segment_length(1587) data too long" error message?
Symptom: Recieving "Check_segment_length(1587) data too long 0 786433 819" error message Problem: System need to be configured to accept large data segments. Solution: 1. From the console, press CTRL+ALT+W, 2. Select Tuning options -> iSCSI daemon options -> Target options, 3. Select...
rating 03 Mar, 2009 Views: 5630
Operation not permitted when mounting NFS share under MAC OS X
It turns out the the MAC OS X default is to assume the nfs'ing will take place on an "insecure" port, i.e. >1024. The suggested solution is to add "insecure" to the export options. To do that please check "Insecure" option via webGUI -> Configuration -> NAS resources -> [share name]...
rating 15 Jul, 2009 Views: 6934
How can I rename the Ethernets after the update?
Problem: After updating my system, the Ethernets name get changed, how can I rename them? Solution: The NICs can be reset by disabling them in the BIOS, but Open-E remembered them when the server turned back on.  And you can reset them from the extended console (C-A-X) and selected...
rating 29 Jul, 2009 Views: 2781

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