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folder Software
Troubleshooting software issues.
folder Hardware
Troubleshooting hardware issues.


JovianDSS Troubleshooting
[JDSS] Using shares with SID
Additional information: product name: JovianDSS product version: version up27 build: all Problem: SID number displayed in Windows instead of a username on JovianDSS up27. From up27, SIDs were generated within the LDAP database and that is where the issue occurs on this particular...
rating 07 Apr, 2020 Views: 0
[JDSS] Remote Support (RSS)
Additional information: product name: JovianDSS product version: all build: all Problem: In some instances, a remote support session will be required to resolve your issue. It is a service which connects your Open-E storage to our Support Center and allows our experts to fix the issue...
rating 14 Apr, 2020 Views: 0
[JDSS] JovianDSS Logs
Additional information: product name: JovianDSS product version: all build: all Subject: This function allows you to download or remove the logs gathered during server operation. In the log files, you can find all system information relevant to troubleshooting. Contents: How to...
rating 14 Apr, 2020 Views: 499

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