You can upgrade your DSSv6 Lite build to be a Full DSSv6 by typing the PK (Product Key) for DSSv6 Full version, into the Lite DSSv6, and the system should work as DSSv6 Full version after reboot . To upgrade your license key from DSSv6 Lite to a Full DSSv6, please visit the following link : ...

Symptom: I am receiving these messages ioctl32(smartctl:19152): Unknown cmd fd(3) cmd(0000030d){t:03 Solution: S.M.A.R.T. may be enabled in the console or on your RAID controller Check the console CTRL-ALT-W -> Functionality option to see if...

Problem: I'm trying to update my system using on-line update but I'm getting Error #50, what is this error?? Solution: If getting Error #50 in online update function they you need first to update your system to DSS up60 build 3511-3518 (Atlanta).   Error #50 is returned by our...

Problem I’m getting “Unknown Error 42” when trying to start Volume replication task. It starts after I ran the update on one of the systems. It was build 3511. Solution: From the release notes for the build 3511, please make sure that both systems are running this version. If they...

In order to upgrade from NAS-R3, iSCSI-R3 or DSS to DSS V5, you will need a new product key. Unfortunately it's not possible to apply the new product key via the webpage. That's why a prod.key file need to be prepared. When you receive your new Product Key, it usually looks like...