In some instances remote support will be required in order to resolve your issue. What is Remote Support? It is a service which connects your Open-E Storage System to our Support Centre, and allows our experts to fix the issue directly. In order to activate it please use the "Remote Support"...

Symptom: I am trying to add users/ groups with ID lower than 101 to my NIS server but I can’t. I found this error message in the logs: error for group +netlibb1: gid (13) lower than 101. error for group +daemon2: gid (1) lower than 101. Synchronize error for user +root:uid0 (0) lower than...

Symptom: I lost connection to my primary server Problem: The primary server had failed while running volume replication Solution: On the Destination server go to Configuration -> Volume Manager -> Volume Replication -> Volume replication Mode Change the...

Symptom: I am unable to access any of the web pages.  Regardless of OS or browser used the browser hangs after telling it accept the SSL cert.  It appears apache responds enough to tell the client about the HTTPS redirect and provide the certificate but will not respond...

Symptom: Large file copy slow to iSCSI SAN. This document (3699166) is provided subject to the disclaimer at the end of this document. Environment No vell NetWare 6.5 Support Pack 5 Novell Open Enterprise Server (OES) Support Pack 1 NetWare Cybernetics miSAN -...

Question: I see there is manual mode and a schedule for snapshots. But for the schedule there is a range of time - how does this work? I check the manual and the on-line help but it is not adding any information. For example I thought a snap shot was a point in time not a range...

Symptom: When I click status, hardware, Server statistics and press the apply button. Sometimes I get the charts and sometimes I get a blank screen. Problem: The DOM may be getting full Solution: Click on the "Remove" Button to flush out the old files ...

Problem: I cannot access the web gui from a different subnet. I've got DSS running on 192.168.5.x and am trying to access it accross a VPN of 192.168.3.x. I can ping everything on the .5 subnet just fine, except for the DSS box. Solution: The default gateway for the used ethrent was not set...

Problem: The NIC's didnt get in the right order after I update my system. How can I get them to the original order? Solution: To reset the NICS in order, go into the extended settings on console, C-A-X, and select option 3, restore factory setup settings. When the server reboots it...

Problem: Is there a way to regenerate the Open-E DSS server certificate? Solution: Please check the following link: Normal 0 false false false EN-US X-NONE X-NONE ...