All knowledgebase articles (Troubleshooting software issues.) /3/ /jdss-dss-v7-jumbo-frames_121.html Additional information: product name: JovianDSS / DSS V7 product version: all / version build: all / version Problem: When trying to set the MTU value of 9000, it claims it's a wrong value. Symptoms: Errors or messages: Trying to... Troubleshooting/Software/Network problems Thu, 27 Aug 2020 10:03:47 +0000 /while-booting-dss-hangs-at-59-percent_1743.html Solution: 1. Boot with rescue mode You need to press "Tab" button at the screen where you choose 32/64 bit mode or RUN SOFTWARE INSTALLER : a) (THIS STEP IS NOT NECCESSARY): to verify what causes the freeze during boot up, modify the line... Troubleshooting/Software Tue, 07 May 2019 10:33:29 +0000 /dss-and-joviandss-samba-wannacry-vulnerability-cve-2017-7494_2891.html Open-E has fixed vulnerability CVE-2017-7494 in the following versions: - DSSv7 up60 (released 9th June 2017) - JovianDSS up20 (to be released June/July 2017) Troubleshooting/Software/SMB problems Thu, 18 Jan 2018 09:52:15 +0000 /slow-smb-performance-with-macos-x-clients-while-afp-performance-is-good_2911.html PROBLEM: Slow SMB performance with MacOS X clients while AFP performance is good EXAMPLE: With MacOS X clients (OS version 10.12.6) there is a significant speed differences between AFP and SMB. With AFP up to 780MB/s, while... Troubleshooting/Software/SMB problems Thu, 07 Sep 2017 11:50:57 +0000 /starting-cluster-manually-in-local-mode-after-failure-of-a-node_2721.html There is a possibility to start cluster in a "local" mode, serving data from one working node exclusively. Once your DSS node-b [or node-a, for that matter] goes down, working node will automatically switch itself into "source" mode, changing its... Troubleshooting/Software/Auto Failover Fri, 12 May 2017 13:03:03 +0000 /how-to-generate-lsi-raid-controller-logs_2003.html Download the small update from our FTP and install it in the DSS GUI in Maintenance > Software update then reboot the server. After that you can go to the Console, press CTRL+ALT+W and select "generate lsi logs". Logs are available for download... Troubleshooting/Software/Updates Wed, 21 Dec 2016 19:59:59 +0000 /dss-v7-how-can-i-properly-expand-a-nas-or-iscsi-volume-in-a-clustered-environment_2811.html Question: NAS share has become too small, currently it has 15TB, needs to be expanded to 25TB. Customer has 59TB of available / unused space. Is it possible to increase a volume during operation? Or does a new volume have to be created and share... Troubleshooting/Software/NFS problems Wed, 30 Nov 2016 16:52:32 +0000 /how-to-connect-xenserver-7-to-the-dss-v7-_2801.html PROBLEM: rc.local script is not supported on version 7 of xenserver, I cannot add iptables rule at startup SOLUTION: Go to the Xenserver CLI - command line interface. Execute this two commands: # chmod u+x /etc/rc.d/rc.local # systemctl start... Troubleshooting/Software/Xenserver Wed, 30 Nov 2016 15:51:58 +0000 /the-fc-initiator-cannot-see-fc-target-on-dss-v6-v7_1033.html Symptom: The FC HBA initiator cannot see any FC targets configured on DSS V6 or DSS V7. Problem: This seems to be a related to driver mode of FC HBA. Solution: Please go to Console Tools (CTRL+ALT+T) -> Modify driver options ->... Troubleshooting/Software/Fibre Channel Thu, 07 Jan 2016 11:54:58 +0000 /how-to-connect-to-smb-share-with-nis-authentication-from-mac-os-x_2751.html Enable plaintext authentication on Mac OS: 1. Make sure that you are not currently connected to any Samba or Windows (SMB/CIFS) servers and that you do not have any Samba or Windows-related error messages open. 2. Open the Terminal... Troubleshooting/Software/Miscellaneous Tue, 29 Dec 2015 12:57:24 +0000 /volume-replication-error-28_2711.html Problem: I cannot establish the Volume Replication to the new server. I always get this error: Task type: Volume replication. Task name: Repl00.Status:... Troubleshooting/Software/Volume Replication Mon, 14 Sep 2015 14:55:09 +0000 /recycle-bin-for-smb-shares_2691.html DSS V6 and DSS V7 does not have built in support for a recycle bin similar to the way other operating systems do. We do have small updates that can be offered to Premum support customers to add this functionality. Please inquire to our support team... Troubleshooting/Software/SMB problems Fri, 21 Aug 2015 15:28:26 +0000